How It Works/ Q & A

Ready to try this new and effective way to engage in a Solution-Focused Counseling modality with Mireille, allowing you to communicate in the comfort of your home & without having to wait for an in-person appointment? Getting started couldn’t be more simple! Text Mireille’s confidential private practice number at 732-894-6746 with your name and email, and a secure link will be created within 24 hours so that you can get started immediately! At the start of your counseling journey, a free-of-charge intake will be scheduled according to your availability, so that Mireille can get an initial idea of your objectives and goals.  Still having concerns or questions after reading the content below? Contact Mireille via text for further information; she’ll be happy to answer and help you get started on your journey!

Most Popular Questions:

Q: What can I discuss with my therapist?

A: Anything and everything, no judgment. All your data and conversations through messaging and video are secure and HIPAA protected day and night. Your therapist will ask many questions, especially at first, in an effort to get to know you and your story. The Unlimited Messaging format allows for a more efficient way of doing counseling by removing barriers, including time. No more frustrations such as clients realizing they forgot to mention this and that during a session. The client is able to text on the secure and easily accessible platform 5 days a week, anytime of the day, and get professional feedback and guidance without having to wait days or weeks for an appointment.

Q: How do I know if Mireille is a good fit for me?

A: Mireille is available on the phone or through secure video to meet for a free 15-minute consultation. For starter, you should know the following: Mireille is a Solution-Focused therapist, which means the sessions are goal-oriented, and Solution-Focused Counseling Packages are made so that time (within a package) is utilized to achieve a positive resolution to one’s primary issue. Therefore, if you would like to focus on 1 issue and obtain feedback leading to fast results, this partnership with her might be a good fit.  As opposed to several of her colleagues, Mireille rarely keeps clients in therapy for more than a few months. On average, 8-10 weeks suffice to find resolution on an issue, especially because of the 100% commitment Mireille has toward her clients and demands of her clients (there is no magic here!). With Unlimited Messaging Counseling Services (including texts and videos) it becomes easier to engage in a continuum where there is a back and forth between Mireille and her clients 7 days per week when necessary, this way less “falls through the cracks” and more gets achieved and resolved as Mireille has the opportunity to coach at almost any moment, rather than having 7 days separating the first and next encounter between therapist and client.

Q: Why purchase a package counseling service instead of one session at the time?

A: Packages are made affordable for clients and efficient in terms of scheduling and committing to a goal and objectives. Without packaging services, due clients’ busy life, it often proves difficult to pursue what was started for therapy goals. A package therapy service allows for organization, commitment and ease, in part because the therapist is able to message clients -helping them keep on target with new practices and new concerns that may arise along the way.

Q: What does “Unlimited Messaging” mean exactly?

A: Unlimited Messaging means the client can text the therapist without a schedule & as often as he/she pleases 24/7. During the five working days (Mon-Fri), the therapist will answer according to these Response Times:

Morning Response Times -Monday-Friday:

You sent your first text between 7:00 a.m. – 11:00 a.m. – expect a Response from your therapist by 3:00 p.m.

You sent your first text  between 11:00 a.m. – 4:00 p.m. – expect a Response from your therapist by 7:00 p.m.

You sent your first text after 4:00 p.m. (and until 7:00 a.m.)  – expect a Response from your therapist by 10:00 a.m. the next working day.

Evening Response Times -Monday- Friday:

You sent your first text between 9:00 a.m. – 2:00 p.m. – expect a Response from your therapist by 6:00 p.m.

You sent your first text between 2:00 p.m. – 7:00 p.m. – expect a Response from your therapist by 10:00 p.m.

You sent your first text after 7:00 p.m. (and until 9:00 a.m.)  – expect a Response from your therapist by 2:00 p.m. the next working day

Q: What is a Live Text Session?

A: Live Text Sessions are scheduled by the client and last 30 minutes each. During this time, the therapist will be exclusively available to you, answering your texts live. After the session ends, if you wish, you can continue to text your therapist so that she will be updated and able to answer during the appropriate Response Time (see question above).

Q: What is a Live Video Session?

A: Live Video Sessions are scheduled by the client and last 30 minutes each. The client has the option to leave the screen as is with a selected image (landscape, sunset, etc) or to select the live option where the therapist can see them. Sessions are always HIPAA protected, ensuring full privacy. Seashell Counseling takes precautions to ensure yourself and your data are always protected and kept confidential.

Q: Does Mireille still see clients face-to-face in an office?

A: As Mireille’s in-office waiting list and demands for virtual services were growing, it became apparent that the most effective, accessible and economical way of doing therapy for her clients was to transition to virtual services . This way, Mireille can accommodate her clientèle by providing more quality time to clients who can now communicate with her from their phone (iphone/Android), tablet, laptop or desktop in a secure HIPAA protected manner anytime of the day or night. No need to wait for the next appointment and lose momentum on presently occurring struggle, conflict and need for guidance or help!

Q: Will my insurance cover this?

A: Although it won’t, these packages were created with your budget in mind and are more affordable than most copays for in-office therapy visits. You can also use a credit card FSA if you have one.

Questions From Parents:

Q: My teen is already on his phone too much, I don’t quite understand how an Unlimited Messaging Counseling package might be good for him?

A: Although in-person session has its benefits, it appears that in most cases (we exclude teenagers at risk) for adolescents, Unlimited Messaging Counseling works best for several reasons: Teens will be on their phone no matter what because this is the way this generation connects with each another and the world around them. Therefore, having access to a therapist 24/7 allows them to practice pro-activity with their  lives and occurring issues by communicating with the therapist about what is happening and gaining inside and guidance. With access to a therapist at anytime, they may end up spending less time on social media, and more time solving presenting issues and practicing healthy coping skills. Additionally, teens have reported that having to wait for their next appointment in a few days when a problem is happening now is not helpful to them as they would like to be able to share and gain perspective within a few hours, otherwise issues and drama can evolve quickly, and so does their anxiety. By the time of their next in-person appointment, the issue is “yesterday’s new” and another situation may be arising slowly, but “is not a thing yet,” so they don’t feel the need to talk about it during their in-person session. In other words, we lose momentum on what is occurring in the “now” because of having 1 set in-person session per week, as opposed to having access to talk 24/7.

Q: When can my adolescent use the package/Can she use it in school too?

A: Anytime of the day and night, and she can absolutely use it in school. She has her own login and password, so she can message at anytime-during a bathroom break, lunch time, etc.-When Mireille answers, your teen will immediately receive an email with a secure direct portal link allowing her to quickly access the answer. If she wishes, she can then reply, or read it again later. Mireille encourages teenagers (and adults) to write at anytime and a lot, so that she can grasp a better understanding of a situation and it’s issues. The clientèle feedback so far is that Unlimited Messaging Therapy is very useful and efficient as clients, who for instance, are experiencing anxiety about a certain situation and say, cannot sleep, are able write to Mireille at 2 am as long of a message as they wish too! Knowing that Mireille will read everything they took the time to write, and answer to them (maybe not at 2 am, but in a reasonable window, see question above) makes them feel supported, and helps them ease the anxiety away. They are often able to fall back asleep as they were able to not only journal on their life, but have the peace of mind that they aren’t alone; someone else they trust will help them figure things out.

Q: What if my teen is not using the package, will I know?

A: Yes, as the parent and purchaser of the package, you will know by receiving a secure email from Mireille, informing you that she reached out twice in a week to your teenager, without any reply back. Mireille knows teenagers well; she is aware of the importance of her reaching out to them on a regular basis to verify how their coping skill practice is doing, following-up on a solution to an issue that was previously discussed, etc. Additionally, Mireille is aware that in most cases, the parents are the ones paying for the services for their adolescents, therefore, if the services are not being utilized, parents need to know.

Q: Can I read the messages, as the parent?

A: In an effort to better serve the minor clientèle, minor clients of Seashell Counseling LLC, Mireille St. Laurent MSW, LCSW have privacy rights. Therefore messages, videos and phones calls cannot be shared with parents as confidentiality applies. The only exceptions are: duty to warn circumstances and lack of therapy service package utilization by the minor.

Q: How do I know my teen understands what you are discussing with him?

A: Mireille has had an excellent reputation and feedback over the years with teenagers, young adults and adults. She knows her clientèles well and their respective needs. Mireille uses different communication techniques to ensure that her clients understand and are practicing their skills. For instance, after explaining a concept or a coping skill, she will ask: “Please tell me in your own words what you understand of what I said.” After receiving the answer, Mireille will repeat in a different manner, or explain again a portion of the skill that was missed, etc. Unlimited Messaging Therapy is so efficient because it allows her to keep in touch and remind clients of the skills to practice when necessary, provide continuous encouragement, follow-up on solutions to issues, etc. For the clients, Unlimited Messaging Therapy is such a plus because unlike during in-person sessions, clients are able to go back to the messages and read them again, as often as they need…a little bit like re-reading a good letter that warms your heart and soul.